Tuesday, September 24

Tuesday, September 24 | 1:00 pm - 1:30 pm

Not in Kansas Anymore: A Business Transformation Story

What do business transformation and The Wizard of Oz have in common? Global head of Customer Care for Google's consumer hardware and services organization, Cassandra Johnson, answers this and more as she shares how she imagined then transformed the Customer Care organization to better support business priorities and help build brand trust & loyalty.

Devices and Services Customer Care Global Vice President